The Company
Telenity is an industry-leading provider of cutting-edge software solutions
for communications service providers (CSPs) around the globe. We are on
the frontline of technology. You will be working with some of the top
experts in the field.
We believe in a work-life balance. We offer a reasonable and flexible
working schedule with above above-average salary and excellent benefits.
The Position
As an Engineer – NOC you will be responsible for monitoring systems, managing
incidents, and ensuring smooth operation of telecom services within defined SLAs.
You will handle alerts, manage tickets raised by customers and internal
stakeholders, and take timely action to resolve issues. The role requires strong
analytical skills, attention to detail, and the ability to work in a fast-paced,
operations-driven environment.
You will also contribute to service monitoring improvements, reporting, and
coordination with L2 and internal teams to ensure efficient issue resolution and high
service availability..
Essential Duties & Responsibilities
- Monitor system alerts and ensure timely response within defined SLAs
- Manage and track Jira tickets raised by customers and internal teams
- Follow incident management processes, escalation matrix, and
communication protocols - Log, prioritize, and manage multiple incidents simultaneously
- Respond to incidents and outages as per SLA timelines
- Diagnose and troubleshoot basic technical issues
- Escalate unresolved issues to appropriate internal teams
- Support L2 team by collecting and sharing required information
- Prepare accurate and timely operational and performance report
- Work with monitoring tools such as Zabbix and Grafana
- Contribute to improving service monitoring and operational efficiency.
Knowledge, Skills & Abilities
- Basic understanding of telecom systems and NOC operations
- Familiarity with monitoring tools like Zabbix and Grafana
- Strong analytical and problem-solving skills
- Good organizational and time management abilities
- Ability to work under pressure and handle multiple tasks
- Strong communication and customer service skills
- Proactive, self-motivated, and ownership-driven approach
- Attention to detail and commitment to continuous learning
- Strong teamwork and collaboration skills
Education & Experience
Bachelor’s degree (BSc/BCA or any graduate) in Computer Science,
Telecommunications, or related fieldExperience in telecommunications or NOC operations is an added advantage
Prior experience in customer support or technical support roles is preferred
Good verbal and written communication skills
