Telenity provides customers 24×7 accessibility to product delivery and support engineering around the globe. Our selection of customer support programs and services have been designed to meet corporate support needs, whether you are a developer needing occasional support during business hours, or an international organization requiring 24×7 availability. We are dedicated to exceeding your ultimate expectations and we strive to deliver you the best of all worlds in telecommunications industry.
Our mission is to ensure that our customers get the highest quality customer support as efficiently as possible. Telenity Customer Support Centers worldwide are staffed with trained, industry-experienced support engineers to provide consistent and reliable support services for the complete range of Canvas products. With Telenity Customer Support, you will receive the best service from world class technical experts.
Through our Online Customer Support Center, you will be able to submit web-based Issues (technical request, question, documentation, enhancement request, professional services) to let us know any product related issues you may have or product enhancement requests. In order to report an issue, please go to our Online Customer Support Center and complete all of the required information on the form. All received issues are reviewed, prioritized as they are received and are responded back to you in a timely manner.
All incoming customer inquiries will be given an unique issue identifier by our Customer Support Center. All follow ups regarding the submitted incidents should go through the Telenity Customer Support Center and include the issue identifier whenever possible.