Telenity provides customers 24x7 accessibility to product delivery and support engineering around the globe. Our selection of customer support programs and services have been designed to meet corporate support needs, whether you are a developer needing occasional support during business hours, or an international organization requiring 24x7 availability. We are dedicated to exceeding your ultimate expectations and we strive to deliver you the best of all worlds in telecommunications industry.

Our mission is to ensure that our customers get the highest quality customer support as efficiently as possible. Telenity Customer Support Centers worldwide are staffed with trained, industry-experienced support engineers to provide consistent and reliable support services for the complete range of Canvas products. With Telenity Customer Support, you will receive the best service from world class technical experts.

Through our Online Customer Support Center, you can submit a Web-based Incident Report (IRN) to let us know any product enhancement requests or product related issues you may have. In order to submit an IRN, please go to our Online Customer Support Center and complete all of the required information on the form. All received IRNs are reviewed, issued an Incident Number, prioritized as they are received and responded to in a timely manner. All follow ups regarding the submitted incidents should go through the Telenity Customer Support Center and include the Incident Number whenever possible.

Below, please find the contact information for Telenity's worldwide Customer Support Centers.

Telenity Support Centers Contact Information

7/24 Global E-mail Address:  support@telenity.com

Please do not hesitate to call us if you have further questions about the Online Customer Support Center, our products or services.

Telenity Customer Support team is committed to your success by delivering you award winning products and resolving technical issues as efficiently as possible.